Policies

Timeliness

Please arrive 15 minutes prior to your scheduled appointment; this gives time for paperwork, check- in, shower, and preparation for your treatment. Late arrivals will have a shorter session in order to not inconvenience the next guest at full fee.

Spa Amenities

All spa services include the use of robes, slippers, lockers, towels, snark bar, and showers. Please make yourself comfortable in our relaxation room, before and after your sessions.

Quiet Environment

Please silence all cell phones upon entering the building. As a courtesy to other guests please maintain low voice volume.

Contraindications

For your health and safety please consult with your physician if you have any of the following before receiving any services; heart or circulation conditions, high blood pressure, diabetes, pregnancy, or any condition you have a question about.

Cancellation Policy

Please allow 24-hour notice for any cancelled appointments. We require appointments to be reserved on credit card; appointments cancelled without sufficient notice will be charged a 50% charge of the services fee.

Gratuity

Gratuities are left to the guest’s discretion. We recommend a standard gratuity of 18%-20%. Gift certificates do not include gratuity unless otherwise indicated.

Gift Certificates

Customized gift certificates are available. All gift certificates are non-refundable, but easily transferable. Because our gift do not expire, recipients of gift certificates are responsible for any price increases. Gift certificates must be presented at check-in and are not redeemable if lost or stolen.

Party Bookings

We happily book out for wedding showers or outings, engagement parties, baby showers, birthday parties, bachelorette outings, girls night out, guys night out, etc. for a spa party. All parties are reserved with a credit card number and a deposit is required to hold the time and space. A 20% gratuity will automatically be added into the total of any parties consisting of 3 or more people.

Payments

We accept cash, personal checks, check cards, Spa Finder, Visa, Mastercard, and Discover Card. Returned checks will be subject to a $20.00 service charge.

Prices

We reserve the right to change our prices at any time and without prior notice. Please make sure you have an updated copy of our pricing.

Products

If you are not satisfied with your product purchase, simply return it along with your receipt within 60 days of purchase. Please note that opened Eminence Organic products are only eligible for return if you have a skin reaction / allergic reaction / skin irritation. We are unfortunately unable to accept returns due to general customer dissatisfaction or due to breakouts after use with any product. We are sorry for the inconvenience.